Engagement Cards 001

Hashbush Wedding Card Factory

Effective Date: June 6, 2024

1. Introduction

These terms and conditions govern the relationship between Hashbush Wedding Card Factory (herein referred to as "the Company") and its clients (herein referred to as "the Client") concerning the production and supply of wedding cards.

2. Orders

• Order Acceptance: All orders placed by the Client are subject to acceptance by the Company. The Company reserves the right to refuse any order.
• Order Placement: Orders shall be placed electronically through our Website or through WhatsApp, specifying the quantity, design, and any customization requirements.
• Communication: All communications should be conducted through WhatsApp.
• Response Time: The Company will respond to the Client's inquiries and messages between 10:00 am and 8:00 pm.

3. Payment

• Initial Payment: 50% of the payment is required at the time of order placement.
• Final Payment: The final balance is due at the time of dispatch.
• Payment Conditions: The Company reserves the right to withhold delivery until full payment has been received.

4. Design and Customization

• Intellectual Property: The Client acknowledges that all designs, including customized designs, remain the intellectual property of the Company. The Company does not share any open files or workable, printable files with the Client.
• Design Modifications: Any alterations or modifications to the design requested by the Client may incur additional charges, which will be agreed upon before implementation.

5. Production and Delivery

• Production Timeline: The Company will make every effort to produce and deliver the wedding cards within the agreed timeframe. The standard timeline includes:
• Liability for Delays: However, the Company shall not be liable for any delays beyond its reasonable control.
• Service Availability: The service is available all over India.

6. Quality

• Quality Assurance: The Company warrants that all wedding cards supplied shall be of satisfactory quality and fit for their intended purpose.
• Reporting Defects: Any defects or discrepancies in the wedding cards must be reported to the Company within 48 hours upon receipt, failing which the Client shall be deemed to have accepted the goods.
• Damage Rate: A 2%-3% damage rate is considered normal and factored into the pricing.
• Color Variations: As this is offset multicolor printing or digital multicolor printing combined with various other processes, slight color variations may occur. Minor color discrepancies may also be present which will not be visible in the proof shared on WhatsApp.

7. Corrections after Final Approval

The Client can make changes within 30 minutes of final approval. After this period, the production process will commence, and further changes may not be accommodated.

8. Limitation of Liability

• Indirect or Consequential Loss: The Company shall not be liable for any indirect or consequential loss or damage arising from the production or supply of wedding cards.
• Total Liability: The total liability of the Company under these terms and conditions shall not exceed the total value of the order.

9. Amendments

The Company reserves the right to amend these terms and conditions at any time. Any such amendments shall be notified to the Client in writing and shall be binding upon acceptance.

10. Acceptance of Terms

By placing an order with the Company, the Client acknowledges that they have read, understood, and agreed to these terms and conditions in their entirety.

Contact Information

Hashbush Wedding Card Factory
Email: headoffice@hashbushweddingcardfactory.com
Phone: +91 8129821074
Address: Opposite Ammathottil, Near Music College, Thycaud, Thiruvananthapuram, Kerala - 695014

By using our services, you acknowledge that you have read and understood these terms and conditions and agree to abide by them.

Hashbush Wedding Card Factory

Effective Date: June 6, 2024

Last Updated: June 6, 2024

1. Introduction

Welcome to Hashbush Wedding Card Factory. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website and use our services.

2. Information We Collect

We collect several types of information to provide and improve our services to you:

2.1 Personal Information

• Contact Information: Name, email address, phone number, and postal address.
• Order Information: Details of the products you have purchased, including specifications, customization details, and any messages or notes you provide.
• Payment Information: Credit card details, billing address, and other financial information necessary to process your payment.

2.2 Non-Personal Information

• Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages visited, and the date and time of your visit.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.

3. How We Use Your Information

We use your information for the following purposes:

• To Process Orders: To manage and fulfill your orders, including delivery and customer support.
• To Improve Our Services: To understand how our services are being used, allowing us to enhance and personalize our offerings.
• To Communicate with You: To send you updates about your order, promotional materials, and other information that may be of interest to you.
• To Manage Your Account: To provide account management and support services.
• To Ensure Security: To protect against fraud and ensure the security of our website and services.

4. Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: We engage third-party companies to perform certain business-related functions, such as payment processing, shipping, and email delivery. These companies have access to your personal information only to perform their specific tasks and are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Security of Your Information

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access and Correction: You can request access to your personal information and ask for it to be corrected if it is inaccurate or incomplete.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Objection and Restriction: You can object to the processing of your personal information or request that we restrict how we use it.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Hashbush Wedding Card Factory
Email: headoffice@hashbushweddingcardfactory.com
Phone: +91 8129821074
Address: Opposite Ammathottil, Near Music College, Thycaud, Thiruvananthapuram, Kerala - 695014

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Hashbush Wedding Card Factory

Effective Date: June 6, 2024

Last Updated: June 6, 2024

1. Introduction

At Hashbush Wedding Card Factory, we are committed to providing you with high-quality wedding invitations and exceptional customer service. We understand that there may be times when you need to return a product or request a refund. This Refund and Return Policy outlines the conditions under which returns and refunds will be accepted and processed.

2. Returns

2.1 Eligibility for Returns

You may return your order under the following conditions:

• The product is defective or damaged upon arrival.
• The product received does not match the specifications or customization details provided at the time of order.
• The return request is made within 14 days of receiving your order.

2.2 Non-Returnable Items

Custom-made or personalized items, including wedding invitations with specific customizations, are not eligible for returns unless they are defective or damaged upon arrival.

3. Refunds

3.1 Eligibility for Refunds

Refunds will be issued under the following conditions:

• The product is returned in its original condition, unused, and with all original packaging and accessories.
• A valid return request is made within 14 days of receiving the product.
• The return is approved by our customer service team after inspecting the returned product.

3.2 Refund Process

• Contact our customer service team at headoffice@hashbushweddingcardfactory.com or +91 8129821074 to initiate a return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at headoffice@hashbushweddingcardfactory.com or +91 8129821074.

5. Return Shipping

5.1 Return Shipping Costs

• If the return is due to a defect or an error on our part, we will cover the cost of return shipping.
• For all other returns, the customer is responsible for the return shipping costs.

5.2 Return Address

Please send your returned product to:

Hashbush Wedding Card Factory
Attn: Returns Department
Opposite Ammathottil, Near Music College
Thycaud, Thiruvananthapuram, Kerala - 695014

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at headoffice@hashbushweddingcardfactory.com or +91 8129821074. We will arrange for a replacement or a refund, as per your preference.

7. GST Information

Our GST Number: 32AAMPH3622F1Z5

8. Contact Us

For any questions or concerns about our Refund and Return Policy, please contact us at:

Hashbush Wedding Card Factory
Email: headoffice@hashbushweddingcardfactory.com
Phone: +91 8129821074
Address: Opposite Ammathottil, Near Music College, Thycaud, Thiruvananthapuram, Kerala - 695014

By purchasing from Hashbush Wedding Card Factory, you agree to this Refund and Return Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on our website.

Hashbush Wedding Card Factory Shipping Policy

1. Introduction

At Hashbush Wedding Card Factory, we are committed to providing our customers with exceptional service and high-quality wedding invitations. This Shipping Policy outlines our shipping procedures and guidelines to ensure a smooth delivery process for our clients.

2. Order Processing Time

• Standard Orders: Orders are typically processed within 3-5 business days. During peak seasons, processing time may extend to 7-10 business days.
• Custom Orders: Custom orders, including personalized designs and unique requests, may require additional processing time. We will provide an estimated timeline upon order confirmation.
• Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipping.

3. Shipping Methods and Delivery Times

• Domestic Shipping (Within India):
• International Shipping:

Please note that delivery times are estimates and may vary depending on the destination and shipping method chosen.

4. Shipping Costs

• Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination.
• The shipping cost will be displayed at checkout before you complete your purchase.
• Free standard shipping is available for orders over ₹10,000 within India.

5. Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can use the tracking number to monitor the status of your shipment through our courier partner's website.

6. Shipping Restrictions

• We currently ship to all locations within India and select international destinations.
• Certain remote areas may have limited shipping options or extended delivery times.

7. Delivery Issues

• Delayed or Lost Packages: If your order is delayed or lost, please contact our customer service team at headoffice@hashbushweddingcardfactory.com or call us at +91 8129821074. We will work with our shipping partners to resolve the issue as quickly as possible.
• Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Damage During Shipping: If your order arrives damaged, please take photos of the damaged items and packaging, and contact us within 48 hours of receipt. We will assist you in filing a claim with the shipping carrier and arrange for a replacement if necessary.

8. International Customs and Duties

• For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may be imposed by the destination country.
• Customs policies vary widely; please check with your local customs office for more information.

9. Customer Support

• If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at headoffice@hashbushweddingcardfactory.com or call us at +91 8129821074.
• Our support team is available Monday to Friday from 10:00 am to 8:00 pm.

10. Policy Changes

• Hashbush Wedding Card Factory reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with Hashbush Wedding Card Factory, you agree to this Shipping Policy. We appreciate your business and look forward to providing you with beautiful wedding invitations and exceptional service.